2024 Conference & AGM


Sunday, May 5 @ 3:00 pm – 4:30 pm ET

Practice Management Workshop

What’s the ONE THING you could improve over the next 12 months that would make the greatest impact on your business?

After working hand-in-hand for two decades with Advisors from across Canada, we’ve identified the most common deficiency in an Advisor’s practice: NOTE-TAKING.

EXCLUSIVE to CALU members, this workshop is the critical pause you need to evaluate and re-envision a process that delivers benefits that impact EVERY area of your business.

From better managing your compliance obligations to identifying sales opportunities while nurturing your client relationships, we’ll be rolling up our sleeves to:

  • Examine the documentation and delegation processes from a fresh perspective.
  • Envision a modern note-taking process that leverages the efficiencies of tech gadgets, apps, and software.
  • Make sense of the obligations you need to satisfy and align your process with compliance requirements.
  • Give you the guidance you need to adopt, standardize, centralize and store your documentation and notes through digital tools.

Financial Advisors who attend this workshop will take away:

  • A clear understanding of the importance of note-taking, documentation and delegation.
  • A documented, digital process for note-taking that covers your team’s obligations and, when used consistently, ensures nothing is missed with your clients.
  • The information, resources and tools necessary to communicate your obligations to your clients.
  • A client-facing workbook that reinforces their shared accountability and responsibility in your relationship, so you get what you need from them to work in their best interests.

Consistency is key to managing compliance obligations. You will leave this workshop 10 steps ahead of where you were, with a consistent and standardized process to gather and document critical information that will insulate your practice and make your business perform better than ever before.

CE Credits

The following list of CE credits available, subject to course approval (T = tentative)

  • Institute for Advanced Financial Education (Advocis) –
  • FP Canada –
  • Alberta Insurance Council –
  • Insurance Councils of Saskatchewan –
  • Insurance Council of Manitoba –
  • Chambre de la sécurité financière (Québec) –


Kelly Gustafson, IIBA – CBAP

Etcetera Projects


2024 Conference & AGM Registration